This policy applies to information collected through the Chemxcellence website and business enquiries sent to us. It should be read together with our Terms & Conditions.
1. Scope
This Privacy Policy describes how Chemxcellence (“we”, “our” or “us”) collects and uses personal information when you visit our website, submit an enquiry, call us or communicate with us by email.
Chemxcellence operates from D-47, Global Trade Center, Plot No. 1411, GIDC Ankleshwar, Gujarat 393002, India.
2. Information We Collect
Depending on how you interact with us, we may collect:
- Your name, company name, email address and phone number.
- Information included in your chemical, product or commercial enquiry.
- Messages, attachments and correspondence you send to us.
- Basic technical information generated by the web server, such as IP address, browser type, referring page, date and time of access.
Please do not submit confidential formulation data, sensitive personal data or information you are not authorised to share unless appropriate arrangements have been agreed with us.
3. How We Use Information
We may use information to:
- Review and respond to product, sourcing, export or business enquiries.
- Prepare quotations and coordinate product or commercial information.
- Maintain records of communications and business relationships.
- Operate, secure and improve the website.
- Meet legal, regulatory, accounting or record-keeping requirements.
We use information only for a lawful and relevant business purpose. Providing an enquiry does not automatically create a customer or supplier relationship.
4. Consent and Communication
When you submit the contact form, you confirm that the information is yours or that you are authorised to provide it, and you permit us to use it to respond to the enquiry. You may ask us to stop non-essential communication by contacting us.
6. Third-Party Services
The website may load services or resources provided by third parties, including Google Maps, font libraries, content delivery networks and communication providers. These services may process technical information under their own privacy policies. External websites are not controlled by Chemxcellence.
7. Data Retention
We retain enquiry and business information only for as long as reasonably required to respond, maintain business records, support repeat discussions, resolve disputes or meet legal obligations. Retention periods may vary according to the communication and business relationship.
8. Your Choices and Requests
Subject to applicable law, you may contact us to request access to, correction of or deletion of personal information you provided. We may need to verify your identity and may retain information where required for legal, contractual or legitimate record-keeping purposes.
9. Information Security
We use reasonable administrative and technical measures intended to protect information. No internet transmission or storage system can be guaranteed to be completely secure.
10. Children’s Privacy
This is a business-to-business chemical website and is not directed to children. We do not knowingly seek personal information from children through the enquiry form.
11. Policy Updates
We may update this policy when our website, services or legal requirements change. The current version and update date will be published here.
